My problem is the service I have received all three times I have had a 360 crap out with three red lights.

I need to know who to contact about this as the chaps on 1-800-4my-xbox are a bunch of rude douches and I feel it is time for me to be the same.

The first time I got three red lights. It took over a month to get a new system. When I did get it there was a free month of Xbox live in it... Um... It was not free I still had to pay for a month where I did not have service so that covered that month I was without a 360 but still had to pay for Xbox live. Then I sent you a new system yet you sent me a refurbished one with scratches on it. I held my tongue because at least it worked. Or I thought it worked... It broke and then I got another 360 and it worked... Oh no it did not, now I have three red lights again.

They tell me they are going to repair this one... So you are going to repair a refurbished unit you sent me? What the hell is that? When my new Honda's and the transmission broke within the first 1000 miles they did not give me a used Honda... They gave me a new one to replace it and were apologetic. You know they actually provided me with good customer service. Not "IF your system REALLY has THREE RED LIGHTS then it will be covered IF NOT we will call you and charge you 100$ to repair it."

Well thanks for the accusations of lies before you even test the system you butt heads. Why do you have to start off as jerks? Can't you attempt to be friendly?

Then for people like me that have had more than one defective Xbox don't you think you should maybe give us a bonus for sticking with your faulty hardware? I have lived through vista break downs, frozen Zune's (I will say many less than my I pod) with millions of patches because I support Microsoft Corp. Do I get anything in return? No just crappy customer service where I feel like a criminal for having another system with three red flashing lights.

Maybe you should issue a multiple red flashing light t shirt to us... or an "I bought a 360 and all I got was this three red flashing lights t-shirt"

So my problem is the treatment I (and I am sure the millions of others) receive from your customer service.

Who can I contact about this problem? My gamertag is FRANKEYSER if you need to see the 6 or 7 service numbers from my first, second sets of three red lights and my new service ticket number from my latest set of 3 red lights.

Thank you in advance for your help,

Francis Keyser