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WoW, I'm getting mad

Ok, so I used to think that Blizzard provided great service for their games.  Now I'm thinking differently.  I know that WoW is a very popular game and I've even seen Blizzard taking steps to correcting the problem of the massive over population.  So...why is it that I'm having to wait an hour to log onto my server?  That is complete crap.  I pay $15 a month for a game that I can't even play when I want?  Maybe I'm the idiot for that.  I've seen where they've disabled character creations in some realms, but my realm, Azjol-Nerub, has be maxed out for a long time and there hasn't been any character creations disabled.  Its crap.  A freaking hour to log on.  When a server is so full that me and 600 other people are waiting to log on to our characters, then we have a huge problem.  How about Blizzard takes the $15 I pay them a month and make some more God dang servers?